Privacy Policy

We may collect the following information through our website forms, WhatsApp, email, phone calls, or in-person meetings:

• Full name
• Phone / WhatsApp number
• Email address
• City and country
• Educational background & qualifications
• Passport and travel history (visa processing)
• English test status (IELTS/PTE)
• Documents for admission & visa
• CVs (careers)
• Business details (B2B partners)

Your information is used strictly for:

• Student admission & visa consultation
• University/college application processing
• Visa documentation & submission guidance
• Communication via WhatsApp/phone/email
• Internal record keeping
• Careers and recruitment processing
• B2B partnership evaluation

We may share necessary information only with:

• Universities and educational institutions
• Official visa and immigration authorities
• Trusted partners involved in application processing

This sharing is done only for the purpose of providing our services.

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

All sensitive documents are handled with strict confidentiality.

Our website may use cookies to improve user experience and analyze website traffic. This does not collect any sensitive personal data.

You can disable cookies in your browser settings.

You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data from our records

You may contact us anytime for such requests.

Our website may contain links to third-party websites (universities, partners, etc.). We are not responsible for their privacy practices.

By using our website and submitting your information through forms, you consent to this Privacy Policy.

Border and Bridges integrates with Meta's WhatsApp Business API, Facebook Messenger, and Instagram Direct APIs to receive and respond to customer messages across these channels. When you message us on any of these platforms:

• Collected data: We collect the contents of your messages, your contact name (as shared by Meta), and your phone number (for WhatsApp) or platform‑specific user ID (for Facebook / Instagram).
• Secure storage: This data is stored in our secure CRM (hosted on Vercel and Supabase) and is accessible only to authorised Border & Bridges staff.
• AI processing: We use AI services (Groq) to help process and qualify your initial enquiry. AI does not retain copies of your messages after processing.
• Meta's processing: Meta processes message data per their own Meta Privacy Policy.

If you have any questions regarding this Privacy Policy, you can contact:

Border & Bridges

Immigration and Legal Consultants

Response within 24–48 hours Secure communication